Below are a few commonly asked questions. If you cannot see the answer you’re looking for, please contact us

• How do I order?
  - Easy! Add items to your basket as you browse our site, then when ready to place your order go to your basket and complete the form before checking out
• Do you deliver to my home?
  - we prefer you to collect from one of our many local Collection Points as this helps reduce road miles and emissions but we can deliver to your home for a small charge.
• How do I pay?
  - You can pay through our secure portal by card or PayPal or by telephone by calling 01424 201137. You can also pay by Standing Order, or by cash if collecting from our base in central Hastings.
• What if I don’t like a particular vegetable?
  - A lot of our customers don’t like potatoes or cannot eat them for dietary reasons. Therefore we offer a potato free option. If there is something else you don’t like please let us know and we’ll do our best to accommodate your wishes.
• Are you an organic scheme?
  - No – we are not an organic scheme. This would drive our costs up considerably and our customers do not insist on organic produce. We do however buy from our organic growers on a regular basis therefore the boxes often contain organic produce, particularly salad leaves and vegetables. Many of our producers do not use pesticides or chemicals however they are not certified as organic producers by the Soil Association.
• Why do you sell bananas as they’re not local?
  - Our customers like variety and bananas are a firm favourite. We will always buy locally grown produce where this is available however to meet customer demand we supply imported fruit including bananas and citrus fruit.
• Are you a registered charity?
  - We are currently a Company Limited by Guarantee and are seeking charitable status with the Charity Commission. Our organisational policies and practices are however in line with Charity Commission guidelines and good practice.